Privacy Policy

Privacy Policy

Effective Date: September 2024

1. Introduction

Bedford Virtual Assistance ("we," "us," "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you interact with our website and services. By using our services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We may collect the following types of information:

• Personal Information: When you contact us, sign up for services, or request a consultation, we may collect personal details such as your name, email address, phone number, business name, and payment information.
• Usage Data: We may collect information about how you interact with our website and services, including IP addresses, browser types, pages viewed, and other usage statistics.
• Cookies: We use cookies and similar technologies to enhance your experience and track usage patterns on our website. You can adjust your browser settings to refuse cookies, but some features of our website may not function properly without them.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, improve, and personalise our virtual assistant services.
• To communicate with you, respond to inquiries, and process transactions.
• To send important updates, marketing communications (if opted-in), and relevant business information.
• To analyse usage data to enhance our website and services.
• To comply with legal obligations and resolve any disputes.

4. Data Security

We take reasonable measures to protect your personal information from unauthorized access, loss, or misuse. However, no method of electronic transmission or storage is 100% secure, and while we strive to protect your data, we cannot guarantee its absolute security.

5. Sharing Your Information

We will not share your personal information with third parties except in the following circumstances:

• Service Providers: We may share your information with trusted third-party service providers who assist us in delivering our services (e.g., payment processors, hosting providers). These providers are contractually obligated to protect your data.
• Legal Compliance: We may disclose your information if required by law or to protect our rights, property, or safety, or the rights, property, or safety of others.

6. Your Rights

You have the following rights regarding your personal information:

• Access: You can request access to the personal data we hold about you.
• Correction: You can request that we update or correct any inaccurate personal information.
• Deletion: You can request the deletion of your personal information, subject to legal and contractual obligations.
• Opt-Out: You can opt out of receiving marketing communications from us at any time by following the unsubscribe link in our emails or contacting us directly.

7. Retention of Data

We will retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the updated date will be noted at the top of the policy. We encourage you to review this policy periodically.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Bedford Virtual Assistance
hello@bedfordvirtualassistance.co.uk